Frequently Asked Questions

Editing orders is a bit tricky from our end especially once an order has already been sent out, but we always make sure to try and find a solution for our customers. 

If you've made a mistake while placing your order then be sure to contact us asap.

Our warehousing partners usually leave a 4-6 hour window after an order is placed before it goes into fulfillment and a shipping label is printed thus making it impossible for us to make edits to the order anymore and it will go out as such. Why 4-6 hours? - We determined this to be the optimal window leaving enough time to make last minute edits if a mistake was made in placing the order while at the same time not slowing down our delivery times as we want to get you your order as fast as possible!

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact us using the Contact button at the bottom of this page and we'll be happy to help!

As soon as your order is placed we send out an automatic Order Confirmation email to the email address you entered during checkout.

As your order is shipped out by our warehouse that's closest to you, you will receive a Shipping Confirmation email to that same email address. 

If for some reason, you did not receive an email, please check your spam folder and that you entered the correct email address without any typos during checkout. If you still can't find anything please contact us and our support staff will be happy to help you out!

Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the "Place Order" button once to avoid multiple authorizations.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please try using a different payment method such as Credit Card or Paypal. If you still can't get through and are certain your order is mistakenly marked as fraudulent then contact us asap.

Yes, we will exchange your item if you've purchased for example the wrong shade for your skin tone and would like to exchange it to another shade. Please contact our support team to initiate an exchange.

We take pride in all of our CLERMEN™ products and want you to be as happy using them as we are. All of our products carry a 30-day money-back guarantee return policy. If you are not satisfied with a product you purchased from us, you can return it for a refund within 30 days of your receipt of the product.

If you wish to return part of your order, we will refund the retail price of each item from your original order. For example, if you purchased our Invisicover™ Day-to-Day Set ($98.60 value) and choose to keep Stealthy BB Cream w/ Built-in Air Cushion ($32.90 value), your refund will be $98.60 - $32.90 = $65.70.

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase to our support team. Our team will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number so our team can find your order easily and process your request.

For eligible returns, postage for the return parcel is the responsibility of the customer, unless of course the item you've received was faulty or damaged in which case our support team will instruct on whether to destroy the item or give you a pre-paid return label.

All US orders are fulfilled by Amazon from the warehouse location closest to your shipping address that has your items in inventory. Amazon's warehouses usually send out all orders within the next business day of receiving the order.

You can find all the information about the different shipping options and delivery times per country on our Shipping & Returns page.

If you have any questions don't hesitate to contact us.